Evaluating Academic Advising in a Multiversity Setting

The purpose of this study was to evaluate the advising system at a complex multiversity and provide answers to both summative and formative evaluation questions. The results suggest that most students (a) are advised, feel that their advising needs have been met, and are satisfied with the help they receive. Students, in general, are less satisfied with the help they receive with specific issues and concerns. However, the results also show that (a) relatively few students consider faculty to be their primary advisors, (b) many students seek advising help from multiple sources, and (c) a majority of students spend 15 minutes or less per semester with their primary advisor. Implications of these results for academic advising at multiversities are discussed.