STUDENT EVALUATIONA Model for Improving Advising Services
The rationale for implementing a student evaluation of advising services was based on the premise that for advising services to be effective there must be evaluation. How can advising services and advisor performance be improved if students are not asked to rate their experiences in academic advising? After all, they are the consumers of the service! This article will explain the methodology used in a computerized student evaluation model that has been used for four years, identify the steps involved in designing a questionnaire and in implementing a student evaluation, and describe how advising services and advisor performance can be improved, based on student feedback.
Contributor Notes
*ANITA NEALE, senior academic advisor at John Abbott College at Ste.-Anne de Bellevue, established her advising department in 1975. She has her B.A. in psychology, with extensive personnel experience in education, government, and private industry. She has presented programs at the NACADA national conferences in Philadelphia and Seattle, and at “Le Congres” sponsored by the Quebec Association of Academic Advisors.
CATHERINE SIDORENKO is an academic advisor at John Ahbott College. She received the B.A. and the M.Sc. en Sociologie from the Universite de Montreal (Loyola College). She was a presenter at the NACADA national conference in Seattle and at “Le Congres.”
